Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

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Manages the Accounts Payable Dispute resolution and helpdesk Process Department of an Engagement, and may be assigned an additional team within Accounts Payable

Responsible for the execution of the Accounts Payable Helpdesk and Dispute activities undertaken on behalf of the client.

Resolve all Business requestor and supplier escalations that can be handled within the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with Requestor groups, Procurement teams, VMD teams, and other client groups and contacts. Takes ownership in driving issues to resolution.

Drives the AP process and implements appropriate strategies and quality improvements where necessary

Maximizes the use of technology to reduce manual effort, and drive Effective and Efficient Accounts Payable process

Looks strategically at business rules, dynamic strategies, and works with reporting an insights teams to develop predictive analysis. Also works with technology teams to ensure a maximized level of automation across all

Primary Skills:

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Provides mentoring to team as needed and conducts "no stripes" meetings with teams. Creates a strong team Accounts Payable culture.

Ensures team SLA and KPI targets are met, reviews critical supplier accounts, and takes ownership in resolving key account issues.

Secondary Skills:

Sets forth the new process and team targets. Has an end to end vision of the overall objectives and synergies between the teams.

Re-evaluates process timeline to decrease turnaround time & improve End user satisfaction (Clients Business users and suppliers' team)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.