Job Description

Provide Customer Service to existing customers over webchat.

JOB REQUIREMENT :

To provide good quality customer service and to ensure customer satisfaction.

To offer assistance to customers and provide FCR.

Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.

Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Competencies/Skills:

Excellent Communication skills.

Ability to work in a target-oriented environment

Good team player

Ability to Multitask

Typing speed of 35 wpm

Qualification

:

Undergraduate / Graduate with 1 - 3 years of relevant work experience

Customer service experience in voice, webchat or emails specifically insurance would be preferred though not mandatory

NOTE

:
If undergraduate, then preferably 1-year of experience in international voice/chat process

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

375801

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE