Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Role: Processor -Back End Operations

Experience: 0-2years' work experience in back office/BPO/Customer Service or similar transaction BPO processing

Shift Timing- 5.30pm to 3.30am IST (Only fixed shift /Mon-Fri)

Work from Office: From Day 2 Onwards (Work from office -5days)

Service Agreement - Yes (12months) |Permanent work profile with Wipro

Education - B.com, BA, BBA, Any B.sc (graduates only)with Maths / NO BE/B TECH will be eligible for this hiring

Work Location: Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh

Key Responsibilities:

Manually perform Benefit processes and complex tasks/calculations

Research complex Benefits issues and formulate resolutions

Resolve tasks in accordance with due dates and ensure proper documentation

Create adhoc reports to support client service delivery

Provide day-to-day client and third party administrator contact for inquiries

Participate in daily huddles and status meetings

Develop and deliver operational training

Identify training needs and provide necessary coaching

Build and leverage partnerships to meet client requirements

Create robust documentation & SOPs for transition of activities

Actively listen to stakeholders/team members to understand perspectives

Interview Rounds:

HR/GD

- GATE -online assessment

Ops Manager connect

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Deliver

No

Performance Parameter

Measure

1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback


2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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Key Competencies:

Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication Mandatory Skills: Defined Benefit (DB)

Join WIPRO HR SERVICES INDIA P:

At WIPRO, we are dedicated to building a modern, digitally transformed work environment for our employees. We value individuals who are passionate about delivering results, excel in execution, work collaboratively, and possess strong problem-solving skills. As a Production Agent - L1, you will have the opportunity to contribute to a dynamic team, enhance your learning agility, and make a significant impact through effective communication and decision-making skills.

Mandatory Skills:

Defined Benefit (DB)

About Wipro HR Services India:

At Wipro HR Services India, we believe in reinvention and continuous evolution. Join us in our journey of ongoing transformation and be a part of a business that is driven by purpose. We welcome individuals who are inspired by reinvention and are committed to constant growth and learning. Come to WIPRO, where you can realize your ambitions and shape your future in a supportive and inclusive work environment.


Mandatory Skills: Defined Benefit (DB).


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.