Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Processing Specialist

• Handle service requests using the request fulfillment processes.
• Classify, fulfil, and close the service requests.
• Act as an escalation point agent when difficult or controversial calls are received.
• Assist analysts in providing first-line support when workloads are high, or where additional experience is required.
• Review and acknowledge service requests to help desk group.
• Take overall responsibility for service request handling on the Service Desk.
• Act as a further escalation point for the coordinators.
• Report to senior managers on any issue that could significantly impact the business.
• Be responsible for ensuring the process is being performed according to the agreed and documented process and is meeting the aims of the process definition.
• Design, document, publicize, and continuously improve the request process.
• Define the Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the request process.
• Review KPIs and take the required action following the analysis.
• Address any issues with the running of the process.
• Perform the day-to-day operational activities.
• Perform assigned tasks.
• Handle console operations, i.e. monitoring the status of specific systems, job queues, and so on.
• Ensures requests in Card Services Mailbox are answered promptly.

Few examples of service request as below:

Account Maintenance Team and Credit Card RTO Team:

• Add on Card Creation
• Auto debit setup
• Card Activation
• Card Blocking
• Replacement of Cards
• Billing Cycle Change
• Other Maintenance (Address change, MMN/ DOB/ Name change)
• Understanding of the Priority Pass Membership and related activities.

RTO activities:

• Credit Card Return and Dispatch query handling
• Following up with the Vendor on daily basis for Credit Card RTO and Dispatch related query.
• Dispatch the Credit Card on the Basis of the Request from Branch and as well as request from the Customer Service Team.
• All Reconciliation Report Creation in Credit Card Blocking

• Card conversion / Up gradation
• Handle statement related activity pertaining to E-Statement as well as Physical Statement Checking
• Handling Return Credit Card
• Credit Card Dispatch and Delivery query Handling and Following with the Vendor team for fast processing
• All Reconciliation for Return and for Re-dispatch Credit Cards

MIS Preparation:

• Managing activities within TAT
• Analysis of activity (Query management)

Reconciliation Activity pertaining to Blocking, Auto debit, Billing cycle change, Limit Enhancement, Card Conversion/Up gradation and Returned and Re-dispatch Credit Cards

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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