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We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Processing Specialist
Job Purpose
Job Posting Title: Processing Specialist
What does a successful Job Posting Title do at FISERV?
This position is an exciting opportunity to interact with live customer wherein you will chat with customers, resolving their credit card related queries. Requires strong customer service expertise, communication, interpretation and decision-making skills.
What will you do:
Provide customer support via live chat with accuracy.
Identify and address customer needs with a goal of complete satisfaction.
Follow company communications guidelines and procedures under minimal supervision.
Recommend improvement in the processes to bring efficiency in the process.
Achieve good productivity number, VOC, and other parameters above benchmark to be competition.
What will you need to know:
Excellent written, verbal, and interpersonal communication skills.
Proficiency and accuracy in typing, minimum typing of 35 - 40 words per minute
Ability to organize and follow-up multiple tasks / details with accuracy and timeliness.
Ability to work flexible hours (including night shift) with rotational week-off.
What would be great to have:
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran .
Explore the possibilities of a career with Fiserv and Find your Forward with us!
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