Job Description

Process Trainer - US Residential Mortgage Underwriting - 5+ Years - Gurgaon / Pune / Chennai
Location - Gurgaon/Pune/Chennai
Summary -
A compelling opportunity for professionals with 5+ years of experience exclusively in US Residential Mortgage Underwriting, preferably with strong exposure to operations and process training. This role is ideal for individuals who have led domain training initiatives, developed structured training programs, and collaborated with cross-functional teams to enhance performance and process excellence. You will be responsible for driving end-to-end domain training, content development, program evaluation, and stakeholder management.
Your Future Employer -
A leading global organization known for delivering high-quality mortgage underwriting services, process excellence, and digital operations for top-tier clients across the US residential mortgage domain.
Responsibilities -

• Design, develop, and implement domain-specific training programs for US Residential Mortgage Underwriting.
• Conduct needs assessments in collaboration with training leaders to identify gaps and propose effective solutions.
• Evaluate training effectiveness through feedback, assessments, scorecards, and performance data.
• Create training materials including manuals, e-learning modules, case studies, simulations, and role-play scenarios.
• Partner with senior stakeholders to ensure training initiatives align with business goals.
• Coordinate with external vendors for niche domain training requirements.
• Integrate best practices to enhance training quality, process efficiency, and team capability.
• Prepare and present detailed reports on training activities, learning outcomes, and improvement plans.

Requirements -

• Minimum 5+ years of experience in US Residential Mortgage Underwriting (operations background acceptable).
• Strong experience in training design, execution, and project management.
• In-depth knowledge of the underwriting value chain across originations.
• Proficient in Microsoft Office and strong in MIS reporting.
• Excellent written and verbal communication skills.
• Strong analytical and process improvement mindset.
• Ability to work in a fast-paced US shift environment (6:30 PM-3:30 AM / 7:30 PM-4:30 AM).
• Familiarity with traditional and modern training methods (e-learning, workshops, coaching, simulations) is an added advantage.

What is in it for you -

• Opportunity to lead high-impact training initiatives within a growing mortgage underwriting practice.
• Exposure to global stakeholders and diverse training methodologies.
• A dynamic, fast-paced work environment encouraging professional growth.
• Attractive compensation aligned with industry standards.

Reach us:
If you believe this opportunity aligns with your career aspirations, please share your updated CV at megha.rajput@crescendogroup.in for a confidential discussion.
Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing an exceptional job search and leadership hiring experience. We do not discriminate based on race, religion, gender, age, marital status, sexual orientation, disability, or any other protected status.
Note:
We receive a high volume of applications daily. If you do not hear back within one week, kindly assume your profile has not been shortlisted. Thank you for your understanding.
Scam Alert:
Beware of fraudulent job offers using Crescendo Global's name. We never ask for payments or system upgrades. Verify all opportunities on our official website and report suspicious communication immediately.
Profile Keywords -
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Skills Required