Job Description

Profile:

Process Trainers

Experience:

4+ Yrs of experience in US Healthcare claims adjudication

Skills Req:

The Process Trainer will be responsible for training new hires and existing employees on US Healthcare claims adjudication processes, systems, and compliance requirements. The trainer will play a key role in ensuring associates are equipped with the knowledge, skills, and accuracy levels required to deliver high-quality outcomes.

Education:

Any Graduate

Location:

Coimbatore

Roles & Responsibilities:

Provide day-to-day leadership support to supervisors and assists with CPI and KPI requirements. Participate in day to day Claims meetings to introduce and/or create action plans based on account requirements Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability. Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. . Responsible for service quality for all work performed by his/ her employees. Ensure support is provided to front line employees (SMEs, Producers, Lead Operators) Coordinate with Manager Claims to balance needs of individual teams with needs of the entire organization. Promote teamwork and cooperative effort. Help train and provide guidance to other Supervisors and CSRs within the organization. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service.

For interview details & scheduling:

Vinodhini - 9087726632

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹570,000.00 per year

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Required)
Experience:

US Healthcare Claims Adjudication: 4 years (Required)
Location:

Coimbatore, Tamil Nadu (Required)
Application Deadline: 19/09/2025
Expected Start Date: 22/09/2025