Job Description

Job Responsibilities:-


Developing call centers' education materials, such as digital presentations, how-to manuals, and

instructional videos.


Preparing procedures and policies regarding sales techniques and appropriate agent conduct.


Scheduling and conducting training sessions on various call center topics to prepare and support new

employees.


Training experienced employees on new or updated call center procedures to improve their performance.


Observing the daily operations of call center employees and identifying any areas of improvement.


Liaising with team leaders and managers to conduct on-the-job coaching.


Measuring the effectiveness of training sessions and preparing individual or team progress reports.


Creating and managing the training budget.


Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.


Trainer Requirements:


At least 1 years' experience working as a call center trainer.


Familiarity with learning management systems.


Excellent knowledge of customer service best practices.


Strong teaching abilities and mentoring skills.


Good communication, interpersonal, and conflict resolution skills.


Ability to provide leadership to personnel in a fast-paced and stressful work environment

Educational Qualification:-


Graduate/ Post Graduate

Skills Required:-


Good Communication and leadership skills.


Good PC Skills, especially MS Excel.


Organizational and time- management skills.


Proven work experience as a trainer.

Job type- Full time, Regular

Salary Bracket:- 25000 to 35000 (CTC)

Shift: - Rotational

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

• Rotational shift

Education:

• Diploma (Required)

Experience:

• bpo trainer: 1 year (Required)
• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person