Job Description

Job Title: Process Trainer

Location: Mumbai Malad

Shifts: Rotational (24/7 support environment)
Immediate Joiners Preferred

We are looking for an experienced

Process Trainer

to join our team. The candidate will be responsible for delivering

process training to new hires and existing employees

, ensuring they are aligned with business requirements and quality standards.

Roles & Responsibilities:

Conduct

new hire training

for voice, chat, and email processes. Deliver

refresher and upskilling sessions

for existing employees. Maintain and update

training materials, SOPs, and knowledge base

. Conduct

assessments, calibrations, and certification

of agents. Monitor

post-training performance

and provide coaching where required. Work closely with

operations & quality teams

to identify training needs. Ensure training effectiveness through

feedback and performance analysis

.

Requirements:

Minimum

2-3 years of experience

as a Process Trainer in an international BPO. Excellent

communication and presentation skills

. Strong knowledge of

customer support processes, metrics, and KPIs

. Ability to manage

batch training, floor support, and performance audits

. Flexible to work in

rotational shifts

. Immediate joiners will be given preference.

Perks & Benefits:

Competitive salary & incentives. Opportunity to work on

global processes

. Career growth in

Training & Development / L&D

.
Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹650,000.00 per year

Benefits:

* Provident Fund