Job Description

Job Title:

Process Trainer - Backend Banking Process

Location:

Kharadi Bypass, Pune

Job Type:

Full-time

Key Responsibilities:

Conduct training sessions for new hires and existing employees on backend banking processes. Develop training material, manuals, and SOPs to ensure process clarity. Monitor trainees' performance during OJT (On-the-Job Training) and provide feedback. Assess training effectiveness through tests, audits, and evaluations. Coordinate with operations and quality teams to identify training needs. Ensure compliance with company policies, banking guidelines, and client requirements.

Skills & Qualifications:

Graduate in any stream (preferably Commerce/Finance background). Minimum 1-3 years of experience in training within a BPO (Banking/Financial Process preferred). Strong knowledge of backend banking processes (KYC, account maintenance, reconciliation, etc.). Excellent communication, presentation, and interpersonal skills. Ability to handle batches independently and deliver effective training.

Key Competencies:

Process knowledge and attention to detail Good analytical and problem-solving skills Adaptability and patience with trainees Time management and organizational skills
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8657066285