Job Description

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Process Specialists needed for Quote to cash process

Key Responsibilities:

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Support Request on behalf of sales force i e Quotes Orders Amendments Pricing sheets or vendor quotes etc for service requests Provide subject matter expertise for complex issues Build training curriculum Work Instructions Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment 2 5 years of experience in a BPO environment Any Bachelor s degree Proficient MS Excel Hands on experience in working on Order to Cash process i e Agreements Contracts Quote Management Very good understanding of L2S process Agreements Amendments Pricing licensee pricing sheets reports etc Problem solving and analytical skills Customer Client facing experience would be handy

Technical Requirements:

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Good understanding of Quote to Order Clear written oral communication skills with internal customers Sound analytical interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy Experience in creating knowledge base would be an advantage

Preferred Skills:

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S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION,S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM