Job Description

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Support Request on behalf of sales force i e Quotes Orders Amendments Pricing sheets or vendor quotes etc for service requests Provide subject matter expertise for complex issues Build training curriculum Work Instructions Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment

Key Responsibilities:

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2 4 years of experience in a BPO environment Any Bachelor s degree Proficient MS Excel Hands on experience in working on Order to Cash process i e Agreements Contracts Quote Management Very good understanding of L2S process Agreements Amendments Pricing licensee pricing sheets reports etc Problem solving and analytical skills Customer Client facing experience would be handy

Preferred Skills:

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S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION