Job Description

Process Trainer :

Role Brief:

The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms.

Core Responsibilities:

Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations.*
Onboard new employees by introducing core processes and expectations.*
Serve as a point of contact for process-related questions during training and nesting.*
Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one).*
Create and maintain up-to-date training manuals, guides, and instructional content.*
Design multimedia aids and exercises to enhance learning experiences.*
Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement.*
Provide targeted feedback to address trainee performance gaps.*
Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements.*
Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements.*
Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations.*
Ensure consistent communication with managers, peers, and resource groups.*
Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training.*
Analyze employee performance data to identify training needs, adjust programs, and recommend improvements.*
Train employees on company policies, procedures, and industry standards.*
Ensure teams follow processes accurately and consistently.*
Participate in continuous learning by staying engaged in change management, product releases, and process updates.*
Recommend curriculum modifications based on feedback or Training Needs Analysis.*
Use Brain-Based Learning techniques to foster an effective learning environment.*
Adapt to project-specific training needs across multiple projects, as required (may include overtime).*

Candidate Preference:

Education*
Graduate/ Post-Graduate*
Desired Experience -*
3 to 6 Years*

Desired Skills and Abilities:

Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.)*
Excellent written and verbal communication skills.*
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.*
Self-starter, sense of urgency, and works well under pressure.*
Strong attention to detail.*
Sense of professionalism and ability to develop good relationships.*
Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people.*
Willingness to keep abreast of new techniques in corporate teaching.*
Proficient in MS Office and Google Suite; e-learning software is an asset - Willing to teach, must be willing to learn.*
Phenomenal communication, presentation, and public speaking skills.*
Flexible in schedule - Must be okay to work nights.*
Has patience to teach others - Understands the DISC Model.*
Willingly work tickets/Audits for the project they serve on a monthly basis.*
Excellent Presentation, Feedback & Coaching skills.*
Good technical knowledge of computers and phones.*

Benefits:

Salary - best in the industry*
Performance-based incentives*
Monthly Employee Engagement Activities*
Free Transportation (both ways)*
Free meals*
Medical Insurance*

Job Type: Full-time

Pay: ₹30,000.00 - ₹65,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Provident Fund
Schedule:

Rotational shift
Work Location: In person