Job Description

Category

Responsibilities

Team Management

Lead, manage, and mentor a team of NOC engineers and technicians.


Schedule and assign tasks for NOC engineers to ensure 24/7 coverage.


Conduct regular performance evaluations and provide feedback and coaching.

Network Monitoring & Management

Oversee continuous monitoring of network performance, including servers, routers, and switches.


Ensure timely identification, logging, and resolution of network incidents.


Implement and maintain network monitoring tools and systems.

Incident Management

Act as the escalation point for critical network incidents and outages.


Coordinate with IT teams and vendors to resolve complex issues.


Ensure incident reports are documented and reviewed for root cause analysis.

Performance Optimization

Analyse network performance data to identify trends and areas for improvement.


Implement strategies to optimize network performance and minimize downtime.


Conduct network capacity planning to ensure scalability.

Policy & Procedure Development

Develop and enforce NOC policies, procedures, and best practices.


Ensure compliance with organizational standards and industry regulations.


Maintain up-to-date documentation of network configurations and procedures.

Reporting & Communication

Prepare and present reports on network performance, incidents, and resolutions to senior management.


Communicate updates on network status and issues to stakeholders.


Ensure effective communication channels within NOC and Management and Client

Qualifications

Category

Details

Education

Bachelor's degree in computer science, Information Technology

Experience

8 - 10 years of experience in network operations, with at least 5-7 years in a managerial or supervisory role.


Proven experience in managing a NOC Telecommunication Internet Service Provider

Technical Skills

In-depth knowledge of network protocols, routing, switching, and security.


Proficiency with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).


Experience with Telecommunication Internet Service Provider PON networks and services is a plus.


Strong understanding of ITIL framework and best practices.

Soft Skills

Excellent leadership and team management skills.


Strong problem-solving and decision-making abilities.


Effective communication and interpersonal skills.


Ability to work under pressure and manage multiple priorities.

Certifications (Preferred)

Cisco Certified Network Professional (CCNP)


ITIL Foundation Certification


Certified Information Systems Security Professional (CISSP)


Project Management Professional (PMP)

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx's Technology

Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists' partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities



To know more about us, visit
https://eclerx.com



eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law