Job Description

Job Summary:

We are seeking a

Network Support Engineer

with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Key Responsibilities by Category:

Experience Level

3-10 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as

Juniper /Cisco/Nokia/Ciena/Accedian

.

Protocol Troubleshooting

Diagnose and resolve issues related to

BGP, MPLS, Ethernet Switching, VLANs, STP, LAG

. Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

Conduct

RFC 2544

testing and validate network throughput. Assist field engineers with

OTDR

testing for fiber faults.

NOC Monitoring & Escalation

Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

Log diagnostics, resolutions, and RCA in ticketing systems. * Maintain clear incident reports and resolution timelines.