Job Description

Job Title: Process Manager IT Project Management
Department: Project Delivery / Technology
Location: Malad, Mumbai
Employment Type: Full-time Contractual
Role Overview
The Process Manager will oversee the end-to-end delivery process for IT projects,
ensuring efficient coordination between development teams, business teams, and
clients. The role requires a strong technical background to guide the development team,
ensure deliverables meet customer requirements, and maintain process efficiency
across multiple projects.
Key Responsibilities
1. Project & Process Management
a. Create and monitor task-based pointers for the delivery team, ensuring
timely completion and quality output.
b. Track project progress, identify bottlenecks, and take corrective actions to
ensure deadlines are met.
c. Ensure proper resource allocation and workload distribution within the
delivery team.
2. Technical Accountability
a. Provide technical guidance to the development team to align
implementation with client and business requirements.
b. Review technical outputs to ensure compliance with design specifications
and quality standards.
c. Assist the team in resolving technical and functional queries through
coordination with business analysts and customers.
d. Participate in requirement analysis to ensure feasibility and practicality of
client requests.
3. Stakeholder Coordination
a. Act as a bridge between the business team, customer, and delivery teams
for seamless communication and alignment.
b. Conduct regular review meetings with internal teams and internal
stakeholders to provide project updates.
c. Translate business requirements into actionable, structured tasks for
development teams.
d. Manage expectation settings, change requests, and scope adjustments
professionally.
4. Performance & Reporting
a. Maintain clear documentation of project milestones, risks, and
dependencies.
b. Generate weekly performance reports and suggest process
improvements.
c. Ensure adherence to company's project management methodologies and
quality benchmarks.
5. Required Skills and Qualifications
a. Bachelor's degree in Computer Science, Information Technology, or
related field.
b. 4+ years of experience in IT project coordination, delivery, or process
management roles.
c. Strong understanding of software development life cycle (SDLC) and Agile
methodologies.
d. Exposure to custom build ecosystem (ReactJS, Zoho, Postgres) preferred.
e. Technical proficiency in JavaScript, SQL, APIs, or web technologies to
support and guide the team.
f. Excellent communication, documentation, and stakeholder management
skills.
g. Strong analytical and problem-solving capabilities.
h. Working knowledge of tools like Zoho Projects, Jira, Asana, or similar.
6. Preferred Qualifications
a. Experience in client-facing roles within IT services or product
development.
b. Certification in Project Management (PMP / PRINCE2 / Scrum Master) is
an added advantage.

Skills Required