The Process Manager will oversee the end-to-end delivery process for IT projects, ensuring efficient coordination between development teams, business teams, and clients. The role requires a strong technical background to guide the development team, ensure deliverables meet customer requirements, and maintain process efficiency across multiple projects.
Key Responsibilities
1. Project & Process Management
a. Create and monitor task-based pointers for the delivery team, ensuring timely completion and quality output.
b. Track project progress, identify bottlenecks, and take corrective actions to ensure deadlines are met.
c. Ensure proper resource allocation and workload distribution within the delivery team.
2. Technical Accountability
a. Provide technical guidance to the development team to align implementation with client and business requirements.
b. Review technical outputs to ensure compliance with design specifications and quality standards.
c. Assist the team in resolving technical and functional queries through coordination with business analysts and customers.
d. Participate in requirement analysis to ensure feasibility and practicality of client requests.
3. Stakeholder Coordination
a. Act as a bridge between the business team, customer, and delivery teams for seamless communication and alignment.
b. Conduct regular review meetings with internal teams and internal stakeholders to provide project updates.
c. Translate business requirements into actionable, structured tasks for development teams.
d. Manage expectation settings, change requests, and scope adjustments professionally.
4. Performance & Reporting
a. Maintain clear documentation of project milestones, risks, and dependencies.
b. Generate weekly performance reports and suggest process improvements.
c. Ensure adherence to company's project management methodologies and quality benchmarks.
5. Required Skills and Qualifications
a. Bachelor's degree in Computer Science, Information Technology, or related field.
b. 4+ years of experience in IT project coordination, delivery, or process management roles.
c. Strong understanding of software development life cycle (SDLC) and Agile methodologies.
d. Exposure to custom build ecosystem (ReactJS, Zoho, Postgres) preferred.
e. Technical proficiency in JavaScript, SQL, APIs, or web technologies to support and guide the team.
f. Excellent communication, documentation, and stakeholder management skills.
g. Strong analytical and problem-solving capabilities.
h. Working knowledge of tools like Zoho Projects, Jira, Asana, or similar.
6. Preferred Qualifications
a. Experience in client-facing roles within IT services or product development.
b. Certification in Project Management (PMP / PRINCE2 / Scrum Master) is an added advantage.
Job Type: Full-time
Pay: ?500,000.00 - ?1,200,000.00 per year
Work Location: In person
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