We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

Responsibilities

The Privacy Incident Management (PIM) Process Analyst role includes all activities necessary to support the Privacy Program for multiple lines of business including Consumer and Community Banking, Corporate Functions, Asset Management, and Wealth Management. The analyst will work to resolve privacy investigations and related issues within regulatory Service Levels. This position includes regulatory decision making, in-depth knowledge of state, federal, and ex-USA jurisdictional privacy breach laws, project/enhancement management and regular interactions with all levels of management within JPMorgan Chase.

• Document privacy investigations within system of record (GLASS)
• Ensure accurate and meaningful updates are recorded in a timely manner to capture relevant information related to privacy investigations
• Interact with internal partners to understand, collect evidence, and resolve privacy investigations
• Provide guidance and consultation to the lines of business to contain privacy events and remediate customers and processes
• Create Breach Notifications to customers and regulatory entities when privacy breach laws are triggered
• Develop and maintain key contacts and working relationships with various areas within the Firm and with vendors. Maintain strong controls environment by aiding in daily, weekly, and monthly reconciliations and following documented procedures
• Interact with key stakeholders such as Global Data Risk Management, Privacy Legal, Privacy Compliance, Global Security, Fraud Units and LOB Privacy Champions . Analyze privacy data and provide meaningful insights to key stakeholders and interested parties including root cause analysis and emerging trends
• Use thematic analysis to identify process and control gaps in both Sub-LOB and PIM operations - partnering with key stakeholders lending leadership and project management to drive stronger customer data protections . Ensure timely escalation of key risks and issues to management and interested stakeholders

Qualifications

• College degree preferred
• Proficient knowledge of current and emerging privacy breach laws, both domestic and abroad
• Highly developed analytical skills and excellent attention to detail
• Ability to communicate ideas effectively, both orally and written
• Demonstrated ability to use sound judgment to make decisions
• Strong understanding of the business and ability to anticipate LOB needs
• Can work both independently and as part of a team in a dynamic environment

Required Skills

• Must possess the ability to meet deadlines and handle multiple priorities and projects effectively
• Intermediate PC skills with emphasis on the Microsoft Office Suite of products including Excel and Power Point
• Quality focused work ethic and strong controls mind-set
• Strategic thinking and planning skills and abilities to drive innovation
• Prior experience in handling escalated issues preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.