Job Description

Key Responsibilities:

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Project coordination of customer New Orders MAC Orders Move Orders Complex Orders and Disconnect Orders Voice and data circuits migrations Billing Ticket resolution Trouble Ticket Resolution Escalate and Monitor Outages Project Manage All orders through completion Managing and prioritizing assigned TDM and Ethernet savings projects Project coordination of customer moves adds change and disconnect orders Manage and resolve fallout in specialty areas such as circuit provisioning and network builds Background in managing and ordering telco products You must be able to review telecom order packages submit to carrier then understand and facilitate project through installation Ensure all documentation and Customer information provided by Sales Solution Architect Global Client Services and the Customer is complete Background in managing and ordering legacy telco products including POTS PBX DSL ISDN BRI and PRI MPLS SONET DS1 DS3 Digitally Trunked T1 and Centrex Background in managing and ordering SD WAN SIP UCaaS CCaaS and other Cloud technologies You must be able to review telecom order packages submit to carrier then manage project through installation Implement projects to local and IXC Telcos including AT T Verizon Sprint Lumen Windstream GTT Orange China Telecom as well as other global telecommunications companies Ability to understand analyse and explain Telco USOCs Universal Service Order Codes on CSRs Build inventory records in our CRM utilizing CSRs Possess a high understanding of Telecom contracts Coordinate CPE circuit provisioning delivery and managed services activation if applicable Supporting Internal and Offshore Provisioning on related orders specific to each project Coordinating implementing and scheduling interdepartmental activities to ensure on time completion of projects

Technical Requirements:

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Bachelor s degree in a related field of study ServiceNow tool processes knowledge Relevant experience in a related field operations within a telecommunications company Must have excellent customer service skills and interpersonal skills Project management skills including planning issue resolution relationship maintenance etc Strong people skills who work well with cross functional teams Strong verbal and written communication skills Excellent time management and analytic skills Must have advanced level skills in MS Office including Excel and CRM Ability to work under pressure and to multi task Proactive self motivated and determined attitude Customer focused with an eagerness to engage when issues are encountered

Preferred Skills:

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Telecom Expense Management->Order specialist