Job Description

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Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands.
The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every one of our more than 5,000 employees across 55 different countries.
The essence of the role:
Process Improvement Specialist We are seeking a Process Improvement Specialist to support the Revenue & COGS (RnC) team in its efficiency and transformation initiatives. As a key member, you will drive end-to-end process improvement projects, focusing on identifying inefficiencies, designing solutions, and ensuring seamless transition and adoption of new ways of working (WoW). The role will collaborate closely with BI teams, use documentation tools (like Confluence), and lead sprints to implement process changes that yield tangible business results.
Your responsibilities:

• Develop and execute Agile project plans (with monthly sprints) for transformation initiatives.

• Coordinate end-to-end documentation of current ("as-is") recurring tasks using Atlassian tools such as Confluence.

• Identify time thieves in existing processes-tasks that waste time or are inefficient.

• Design and propose solutions to eliminate inefficiencies, including Excel templates and BI automation opportunities.

• Collaborate with internal teams to implement improvements and ensure solutions are adopted.

• Monitor and follow up on efficiency outcomes to ensure the transformation yields the expected results.

• Contribute to the broader PMO strategy to build long-term in-house transformation capability in Bengaluru.

• Analyze and measure the effectiveness of existing business processes to develop sustainable, repeatable, and quantifiable improvements. Research internal and external best practices to establish benchmarks and drive continuous improvement.

• Collect and analyze process data to recommend business practices that enhance safety, increase productivity, and reduce cost.

• Determine how emerging technologies can support the reengineering and digitization of business processes.

• Manage, direct, and coordinate one or more segments of day-to-day operations within a non-manufacturing environment.

• Drive the development, implementation, and enhancement of operating policies and procedures aligned with organizational goals.

• Plan and lead cross-functional operations and strategic projects including long and short-term planning, joint ventures, business development, and internal communication initiatives.

Skills & Experience:

• 5-7 years of experience in process improvement, business analysis, or financial transformation.

• Proven track record in implementing process improvement and efficiency projects.

• Expertise with documentation tools-preferably Atlassian Confluence and Jira.

• Strong proficiency in Microsoft Excel and experience in template building & optimization.

• Familiarity with business intelligence tools and report generation processes.

• Solid analytical and problem-solving skills with a structured and methodical approach.

• Excellent communication and collaboration skills across cross-functional teams.

• Experience working with finance and accounting operations, preferably within a shared service or GCC environment.

• Proven ability to operate as a functional generalist across finance disciplines or in combination with other domains.

• Experience in establishing accounting and fiscal control frameworks, preparing financial reports, and safeguarding organizational assets.

Personality:

• You are detail-oriented, structured, and hands-on with a strategic mindset.

• You can translate complexity into simple, actionable processes.

• You have high integrity, ownership, and accountability for results.

• You thrive in environments of change and ambiguity.

• You are a strong collaborator and communicator who enjoys solving operational challenges.

• You are fluent in English - both written and spoken.

Being you at Sinch:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch:
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think.
Are you ready? Join us on our journey! Know more about us:
Benefits:

• Private Health Insurance
• Paid Time Off
• Learning & Development
• Hybrid working model