Job Description

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The Digital Workforce Center of Excellence (CoE) is a global internal consulting team with high-visibility; responsible for leading critical reengineering and diagnostic efforts throughout Consumer and Community Bank (CCB), with the ultimate goal of improving both operating and financial performance. Typical projects are commissioned by senior leaders throughout CCB focusing on disruptive innovations and driving transformations to adopt into digital operating models. Typical engagements (not exhaustive) include:

• Business Transformations
• Process Assessment and Process Design for Robotic Process Automation (RPA), Machine Learning (ML) Or Artificial Intelligence (AI)
• Operations Strategy
• Strategic Planning
• Organizational Assessment
• Operating Models

We are seeking a Process Improvement Associate to consult on process assessment and process design, and digital/business transformation engagements leveraging disruptive technologies and tools such as RPA, ML or AI. As a part of the team, you will work closely with Performance Improvement Managers to study, learn, and analyze complex business challenges, conduct root cause analysis, and design innovative solutions to address these challenges.

Specifically, you will:

• Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value added activities)
• Apply analytical / quantitative approach to problem solving utilizing a wide range of analytical tools, synthesize insights, and support the development of innovative strategic solutions
• Perform competitor and industry research
• Map current state and target state processes using sound process engineering and process mapping skills
• Work with Performance Improvement Manager to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives
• Demonstrate a genuine curiosity and commitment to developing new skills
• Ensure quality and timeliness of deliverables

Qualifications:

• Bachelor's degree from an accredited institution
• Demonstrated experience in lean deployment, process improvement, or re-engineering efforts; Lean Six Sigma Green Belt or equivalent process improvement experience preferred
• Logical, analytic and rational thinker
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Strong oral and written communication skills
• Ability to balance multiple priorities
• Avid-learner who is genuinely curious and committed to developing new skills
• Has a passion for new technology, and is always on the lookout for "what's new"
• Self-motivated and executes deliverables with speed and precision
• Proficient in the use of MS Excel, PowerPoint, and Visio
• Ability to travel as needed (25 - 50%; will vary by engagement)

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.