Process Expert/senior Process Expert/specialist French
Job Description
Opportunity Provides domain expertise to the functional teams. Candidate must be fluent in WRITTEN & ORAL FRENCH (Min reqm DELF B1 certification) alongside STRONG communication skills in ENGLISH Role is CUSTOMER FACING and candidate is required to deliver excellent CUSTOMER EXPERIENCE by resolving queries timely via Email & Chat from customers on OTIF basis (On-time in-Full) Candidate must demonstrate strong ANALYTICAL & CUSTOMER SERVICE MINDSET, CENTRICITY anddemonstrates EMPATHY while communicating with customers Candidate must have good INTERPERSONAL SKILLS, TEAM PLAYER MINDSET and can COLLABORATE with other internal stakeholders to resolve the customer\'s query. Candidate must have STRONG PROFICIENCY in MSOffice applications (Excel, Outlook, Onedrive, Teams) Prior experience in Customer service/Shipping & logistics/documentation/Live Chat/Transaction processing role will be an added advantage Is an Individual Contributor role & reports directly into the Team Manager Location : Chennai Flex work (50% at Office and 50% WFH every week) and NO permanent WFH
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Job Detail
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Job IdJD3114402
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear