Job Description

Disputes Credit Card Non-Fraud Analyst

Must have skills

o 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer


o Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).


o Analyze customer complaints and transaction histories to identify discrepancies


Ensure compliance with client SLAs, internal controls and regulatory guidelines


o Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines


o Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution


o Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality


o Hands on experience of VISA cards


o Experience with Dispute management applications (Pega or Quavo) and processing platforms


o Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions


o Proven experience in handling escalations and complex dispute investigations

Preferred Skills:

o

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

375779

Desired Skills

Operational Risk Management | Payment Cards
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE