Job Description

Supports the sales team to manage and grow assigned accounts in line
with the organisational strategy, goals, policies and processes.
As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.
1. Engage with customers via phone to develop and maintain customer relationships and grow volumes and share of wallet
2. Provide support for Sales administration, and transactional support for sales activities
3. Provide support for the team in terms of email messages and internal cases received from customers, and internal stakeholders like Customer success partners, Sales Reps, Sales Managers, Sales Ops team, Disputes and CX teams.
4. Respond to customers as per the business needs
3. Analyse the various segments to maintain volumes and build further share of wallet
4. Coordinate with internal teams for effective collaboration and deliver solution for the customers’ and segments’ needs
5. Engage frontline sales and other stakeholders effectively for maximum collaboration and quick solution to raised issues
6. Analyse feedback from customers from various channels, to identify areas of improvement and execute solutions effectively
7. Maintaining details in systems related to sales activities and ensuring accurate translation of information in company records.

• Graduate + Experience: around 2-4 yrs.

Skills

• Fluent in English
• Customer Focus & Owning the customer
• Understand Customer requirement and focused on customer outcome
• Attitude to go across defined job boundaries for customer resolution
• Winning for customer – high achievement orientation

Driven to ensure closure
Superior Stakeholder Management

• Responsible to drive business and customer needs through positive customer experience and effective sales approach
• Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet

Problem Solving Skills

• Own the opportunity,
• Detailed and result oriented
• Low tolerance to delays
• Problem solving, analytical and data skills
• Data backed decision making, and tactical sales opportunity management

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills
• Ability to use positive and persuasive language

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)

Process Understanding

• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs
• Attention to details, complete & error free documentation
• Adapt and adhere to changes in process (SOP) / Systems
• Ability to understand end to end processes