Greetings from TCS BPS!!
Job Summary:
Process:
Complaints & Pensions
Location: Pune
Skills:
Pensions Complaints Handler, involves investigating and resolving customer issues about pension products, requiring strong analysis, communication, and regulatory knowledge (like FCA rules), handling everything from initial contact to final resolution, ensuring fairness and compliance, and producing detailed written responses.
Key Responsibilities
Case Management
Investigation
Resolution
Documentation
Compliance
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