Job Description

Job Title: Process Expert Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \'anchor\', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: . To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload to achieve objectives for the unit. . Responsible for the end-to-end completion of all daily tasks relating to hires, transfers and various other payroll critical activities and ensure that the accurate data is shared with the payroll team for a seamless payroll run. What will you be doing . Ensure queries raised by the business are addressed and investigated in accordance with local policy and within agreed service level agreements. When problems arise the role holder will be expected to resolve, within own limits of authority, using their initiative and liaising with the business where appropriate. . Be a point of reference (a go-to) person for the business and the team to refer any queries relating to the role holder\'s area of expertise. . Be responsible for the end-to-end service process and delivery, from receipt of data into the service through to customer reporting and satisfaction. . Ensure that all the controls are operated effectively on a timely manner and ensure daily, weekly, monthly, and quarterly sign off is achieved for all operational controls and checks and the correct level of governance is applied to all aspects of the service. . Responsible for providing support and guidance to the business relating to issues affecting the teams within the remit of HR operations. . Be responsible for identifying and managing areas of potential conflict and risk and recommend and implement the appropriate action to resolve. . Identify and review opportunities to enhance the team and its service delivery provider recommendations to the Operations Managers for process improvements and efficiencies. . Ensure that controls are documented and evidenced, and Risk Events are raised where appropriate, and issues are closed effectively and within a timely manner. . Provide team management support for the Service Leads in their absence in all aspects of their role, where necessary. . Accountable for ensuring all daily tasks assigned are completed as per the service level agreements. . Ability to work in SAP and to identify anomalies and flag it with relevant stakeholders. . Ability to manage workflow via Salesforce. . Ability to identify process gaps and finding efficient solutions to plug the gap which helps build a robust control environment and lean processes. . Work with team Manager and take joint responsibility of the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place. What we\'re looking for: . Graduate in any discipline. . Knowledge on HR Operations Process & policies. . Knowledge in HR Systems, tools/applications like GSAP, Siebel and proven ability in shaping new procedures and exchanging best practice to improve advisors and customer experience. . Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly. . Rated strong & above on both what & how for the previous year. Skills that will help you in the role: . Experience in Customer Service and/or or Voice-based team/organization. . Experience of working in BPO/KPO. . Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly. . Technical systems and procedure training experience. . Workflow time management experience. Where will you be working Chennai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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