Job Description

Job Summary

The Process Executive-Ops will play a crucial role in supporting our operations by providing exceptional customer service and managing workers compensation processes. With a hybrid work model and rotational shifts the candidate will ensure efficient policy administration new business processing and claims management. This role requires a keen understanding of workers compensation and a commitment to enhancing customer satisfaction.

Responsibilities

Manage customer inquiries and provide timely resolutions to ensure high levels of customer satisfaction. Oversee the administration of workers compensation policies ensuring accuracy and compliance with regulations. Process new business applications efficiently maintaining a focus on quality and customer needs. Handle workers compensation claims with precision ensuring all documentation is complete and accurate. Collaborate with team members to streamline processes and improve operational efficiency. Utilize customer service skills to build strong relationships with clients and stakeholders. Monitor and report on key performance indicators to drive continuous improvement. Adapt to rotational shifts demonstrating flexibility and commitment to meeting business needs. Support the implementation of new systems and processes to enhance service delivery. Provide feedback and insights to management to support strategic decision-making. Ensure all activities are conducted in accordance with company policies and industry standards. Maintain up-to-date knowledge of workers compensation regulations and best practices. Contribute to a positive team environment by sharing knowledge and supporting colleagues.

Qualifications

Demonstrate strong customer service skills with a focus on delivering exceptional experiences. Possess a solid understanding of workers compensation policy administration and claims processes. Exhibit excellent communication and interpersonal skills to interact effectively with clients. Show proficiency in managing multiple tasks and prioritizing workload in a fast-paced environment. Display attention to detail and accuracy in handling sensitive information. Have the ability to work independently and collaboratively within a team. Demonstrate adaptability to changing work schedules and environments.

Certifications Required

Certified Customer Service Professional (CCSP)