Job Description

Job Summary

As a Process Executive-Ops you will play a crucial role in ensuring seamless operations within our Workers Compensation domain. With a focus on customer service you will handle policy administration new business and claims processes. This hybrid role requires adaptability to rotational shifts offering a dynamic work environment to enhance your skills and contribute to our companys success.

Responsibilities

Manage and process Workers Compensation policy administration tasks efficiently to ensure smooth operations. Handle new business inquiries and applications with precision to support company growth. Process claims accurately and timely to maintain customer satisfaction and trust. Collaborate with team members to resolve complex customer service issues effectively. Utilize technical skills to enhance customer service interactions and improve client experience. Adapt to rotational shifts to provide consistent support across different time zones. Maintain detailed records of all transactions and interactions for future reference. Communicate clearly and professionally with clients to understand their needs and provide solutions. Analyze data to identify trends and suggest improvements in processes. Ensure compliance with company policies and industry regulations in all operations. Participate in training sessions to stay updated with the latest industry practices. Contribute to team meetings by sharing insights and suggesting process enhancements. Support the companys mission by delivering exceptional service and contributing to a positive work environment.

Qualifications

Possess strong customer service skills with experience in handling Workers Compensation policy administration. Demonstrate knowledge in Workers Comp-New Business processes. Have experience in managing Workers Compensation claims efficiently. Exhibit excellent communication and problem-solving skills. Show adaptability to rotational shifts and hybrid work model. Display attention to detail and ability to maintain accurate records. Be proactive in learning and applying new skills to improve service delivery.

Certifications Required

Certified Workers Compensation Professional (CWCP)