Job Description

About the Company

iTech India, a premier digital transformation services organization established in 2003, has

achieved significant milestones over 21 years by serving a diverse range of domestic and

international clients. With a team of nearly 400 employees operating from multiple locations,

our mission is to drive client success by delivering innovative solutions and exceptional

service. We specialize in providing end-to-end digital transformation services, enabling

businesses to leverage cutting-edge technologies and optimize their operations. Our expertise

spans various domains, including software development, IT consulting, data analytics, and

more. Join us at iTech India, where we are committed to making a difference through

technology and innovation.

About the Role

As a Process Associate, you will be responsible for executing specific tasks and processes within your assigned department or team. Your role may involve data entry, document processing, customer support, or other operational tasks aimed at achieving departmental goals and ensuring efficient business operations.

Job Responsibilities

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Monitor all transactions and ensure compliance with quality regulations and maintain effective relationships with clients.

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Follow-up on issues/queries/clarification respective to assigned Client/Carrier internally with Team Lead and get it closed on Client portal.

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Secure information by completing database backups.

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Providing accurate and timely information to customers regarding products, services, and policies.

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Perform quality check assessment on all processes of various associates.

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Playing a vital role with co-workers to deliver the customer expected deliverable.

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To be self-learning all new assigned Clients/Carriers in a limited time frame.

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Maintain customer confidence and protect operations by keeping information confidential.

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Maintain all required data/report such as Production/Queries of his individual on daily basis.

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Should perform multi-tasking in other assigned projects if any as well.

Requirements and skills

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Basic computer knowledge

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Should have good typing skills with a minimum speed of 30 WPM

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Excellent in reading/understand English especially US client documents and should be able to self-work based on the document instruction.

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Good in E-mail etiquette.

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Medium level computer proficiency (MS Office - Word and Excel).

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Ability to work independently and to self-learn new tasks based on instruction and complete routine work in a timely manner.

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Should be flexible in working any shift as per process requirement.

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Strong analytical and reasoning skills.

Culture at iTech

We thrive on BOAT: Belonging, Ownership, Autonomy, and Team Spirit.

Our Core Values:

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Ownership: Innovation through collaboration, with every contribution valued.

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Team Spirit: Expertise woven into value for clients and communities.

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Belonging: A welcoming, inclusive workplace that balances professional and personal success.

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Autonomy: Freedom to explore and innovate without micromanagement.

Wellness:

We prioritize holistic wellness with programs ranging from group insurance to wellness

challenges and medical checkups, fostering a caring and collaborative environment for mutual success.

Learning Cohorts:

Learning is no longer an individual pursuit; it's a collective effort. In today's environment,

every skill is transferable, and every department must be tech-savvy, improve behaviors, and

stay updated on business developments like AI. We encourage learning cohorts, where people

with similar roles, departments, or learning requirements form teams to learn together. This

community approach enhances both learning and application outcomes.

Ignite and Unite:

This is a collective collaborative engagement event aimed at building camaraderie at the

workplace. Over 100+ events have been organized over the last 3 years to align People and

Culture.

Experience: 0 to 1 Years

Qualification: Any Graduate

Gender: Male/Female candidate

Timing: Day Shift (8.30 AM to 6.00 PM), Night Shift (7.00 PM to 4.00 AM)

How to Apply

If you are a skilled Process Associate seeking a challenging opportunity to contribute to a dynamic and forward-thinking organization, apply now to become a part of the iTech family. Your expertise will be instrumental in maintaining our databases and ensuring our data remains secure and accessible. Join us in our commitment to excellence and innovation. To apply, please send your resume to hr.ten@itechindia.co with Email Subject as "Process Associate".

Job Types: Full-time, Fresher

Pay: ₹9,000.00 - ₹10,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person