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Company Description
OTOO Learning Pvt Ltd
, which complements our mission of educational excellence. OTOO Learning is a premier platform that provides home and online tuition services, connecting qualified teachers to students and academic institutions across various cities. OTOO is a one-to-one platform that offers personalized academic solutions for students from pre-primary to 12th grade, across various educational boards including CBSE, IB, ICSE, and IGCSE.
With a commitment to delivering tailored educational experiences, OTOO Learning aims to cater to the unique needs of every student, providing high-quality tutoring services that help students excel academically.
Role Description
We are seeking a dedicated and proactive
Process Associate
to join our team in Jaipur. In this role, you will be responsible for providing end-to-end support to parents who are seeking home tuition services for their children in various cities. Your primary responsibility will be connecting with provided leads over the phone, understanding their requirements, and converting these leads into loyal customers by offering personalized tutoring solutions. You will ensure a smooth and efficient process from initial contact to customer satisfaction.
Key Responsibilities:
Lead Management:
Connect with leads via calls, understand their specific requirements related to home tutoring, and provide tailored solutions.
Customer Support:
Provide ongoing support to parents throughout the entire process, including selecting appropriate tutors, scheduling demo Class, and ensuring smooth communication between parents and tutors.
Communication Skills:
Ensure clear, positive, and effective communication with parents and customers, addressing their queries and resolving issues promptly.
Feedback Collection:
After the successful placement of tutors, follow up with parents to gather feedback on the tutor's performance and overall experience.
Required Skills:
Excellent interpersonal and communication skills.
Should have commercial awareness.
Should have a positive attitude, confidence, and determined approach.
Self-motivated with a results-driven approach
Should have convincing power.