Handle User customer escalations and formulate actions to resolve any concerns and ownership till resolution
Ensure Customer Service Level Agreements are met
Respond to customer enquiries in a timely and efficient manner
Ensure appropriate documentation of the interaction on the customer s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Technical Requirements:
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Good oral and written Communication skills
Target oriented
Good Analytical and Reasoning ability
Client Customer interactions negotiation skills
Preferred Skills:
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DATA
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