Job Description

Key Responsibilities:

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Customer Service JD Process Executive Sr process executive Process specialist as per experience Location Pune Bengaluru Employment Type Full Time Key Responsibilities Provide first level resolution to the customers Diagnose and troubleshoot technical issues escalating more complex problems to higher level support when necessary Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language Build rapport with customers through active listening effective communication and attention to detail Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution Document and track customer interactions and technical issues in the service management system Stay up to date with product knowledge and industry trends to provide accurate information and support Participate in ongoing training and upskilling programs to enhance technical and customer service skills Must to adhere and non negotiables

Additional Responsibilities:

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Excellent in communication Need to work on US shift timings Need to complete specific and dedicated training programs set by the client 24 7 flexible shifts 100 WFO no hybrid Preferred Qualifications Any Graduate Additional certifications in customer service upskilling

Preferred Skills:

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Customer Service->Regular Customer Service