Handle inbound and outbound customer calls professionally.
Resolve customer queries and complaints efficiently.
Provide accurate information about products and services.
Maintain detailed records of customer interactions.
Follow communication scripts and guidelines.
Ensure a high level of customer satisfaction at all times.
Collaborate with team members to improve customer service practices.
Qualifications
Graduation is a must.
Should speak fluent English & Hindi* Previous experience in a customer service role preferred.
Ability to communicate clearly and effectively.
Strong problem-solving skills.
Proficiency with customer service software and databases.
Ability to work in a fast-paced environment.
Skills
Excellent verbal communication
Active listening
Multitasking
Customer relationship management
Time management
Job Types: Full-time, Permanent, Fresher
Pay: ?16,000.00 - ?23,000.00 per month
Benefits:
Health insurance
Provident Fund
Education:
* Bachelor's (Preferred)
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