:Operations Process Excellence Manager in BPO Industry
15+ years experience
Should have worked in Voice/Non-voice operations processes as a quality manager, conduct Quality Audits and reviews, construct & implement quality improvement plans.
Good to have: Experience in handling case management processes, and experienced in TMT vertical
Required Skills:
Certified Lean and 6 Sigma MBB
Quality Framework implementation
Risk & Compliance management
Design Thinking
Project Management
Statistical Data analytics & Visualization
Process Re-engineering/Optimization
Change Management
Process Documentation
Cross Functional Collaboration
Understanding about CRM/ERP systems
Tools:
MS Visio, MS Excel, VBA Macros, Control Charts, Minitab, etc.
Knowledge of Automation and Process Mining tools (UiPath, Celonis, etc.
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Job Detail
Job Id
JD3732937
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
India, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.