Job Description

The GSR/IG Operations team manages billing and settlement operations for Group Services & Recoveries, group cost allocation and recoveries, and other intercompany product transfers and recoveries.


The GSR/IG team is undergoing a transformation, becoming an agile and evolving organization aligned with multi-dimensional business growth, including Renewables & Energy Solutions, the EV business, and changing business needs across Shell businesses.


The Process excellence Advisor is responsible for delivering global integrated process design and architecture, optimizing system enablers in line with strategic objectives, business needs, external digital developments, and legal/fiscal requirements while working with multiple support teams.


This role offers an excellent opportunity for a highly motivated individual who takes pride in enabling world-class global business process management and process design/architecture for high-performing operations, fit for the future. This includes leading strategic change discussions with senior leaders in line with process visions.

Principal Accountabilities

The Process excellence Advisor provides strategic direction and direct/indirect leadership to a team of diverse experts in delivering high-quality process design for intercompany billing and settlement processes. This includes a robust control framework and compliance assurance across the IT landscape, applying meaningful external insights and ESSA (eliminate, simplify, standardize, and automate) principles, and ensuring sustainable knowledge management.


Key responsibilities include:

Business process management covering process design, process improvement, process innovation, and performance. Providing strategic direction, design expertise, and delivering transformational change to the process, including providing process design expertise in formulating process strategic plans. Offering consultancy in formulating business processes and procedures where applicable. Overseeing the process IT/system landscape, owning relevant business applications, and coordinating on standards and technical developments. Delivering robust process risk mitigation via controls and compliance framework and embedding it in the process. Owning and maintaining quality process documentation that conforms to company/industry standards. Delivering process governance, advising Process Owners on maintaining design integrity and authorizing changes.

Education and Experience

Education: Master's degree in accounting, Finance, Business/Commercial. Experience: Minimum of 15 years of recent experience in Process Owner/Excellence, Business Process Management, Process Architecture. Certifications:

+ Project Management, Continuous Improvement, or Business Process Transformation and Management certifications.
+ SAP (ECC6 and S4) (FI/SD module).

Personal Skills and Competencies

Strong knowledge and a keen understanding of OTC and PGS processes. Strong understanding of Risk Management, including Sarbanes-Oxley compliance. Ability to operate effectively at both strategic and tactical levels. Ability to understand business objectives and connect them to process designs. Strong interpersonal and communication skills, with the ability to work constructively and collaboratively with a variety of people and groups. Strong people management skills to lead and drive direct or indirect teams.

Where you fit in

The Downstream Reporting & Analysis (R&A) Organisation is a team providing accurate, timely and insightful finance and accounting and analysis to deliver more and cleaner energy solutions. Within the Downstream Reporting & Analysis is the Process Excellence Team which is responsible for leading and guarding the process, covering Planning and Appraisal (PAR), Finance Accounting and Controlling (FAC), and Period End (PE), for different Classes of Business (COB) (namely Mobility, Lubricants, Low Carbon Solution, Products and Chemicals). This role will report to the global Downstream Process Excellence Manager and is directly responsible for projects delivery, working closely through cross-horizontal collaboration and integration with the R&A Downstream Operations Teams - Controllers and PAR, Process Owners Team, MI Centre of Excellence (COE), Finance in the Business (FitB), Process Digital Interface and other teams within Shell.

What's the role?

The DS Process Excellence Lead is responsible for leading the delivery of Efficiency, Effectiveness, Finance Digital Core, and/or Governance portfolio of projects, leading various Operations Teams towards realizing efficiency opportunities and/or strengthening process effectiveness and governance. Manage initiatives, covering from ideation and opportunity building, demand management, design and build, implementation/delivery, go-live, to hyper-care: Specific projects and initiatives may fall and/or overlap within the functions of planning and appraisal, financial accounting and controlling, financial closing/period-end activities. Specific projects and initiatives may be standalone projects directly local to Downstream, or as part of a portfolio/program mandated by Group due to data, systems, and/or business changes (as in the case of growth investments and divestments). Specific projects and initiatives may lead and managed as part of the direct scope of Process Excellence, and/or as a portfolio/program managed in collaboration with R&A Operations Teams, MI COE, Finance in the Business, other PE teams within and beyond R&A, etc. Lead the change management, readiness (people, process, and/or systems, as applicable) and delivery reporting requirements of the projects and initiatives, to ensure optimal visibility, timely senior sponsorship and support, sufficient insights at decision review boards (DRB) as required, as well as appropriate resourcing and capabilities, among others, from ideation to hyper-care and stabilization. Lead the project requirements profiling, business and process impact assessments, and risk management assessments, and subsequently communicate such to proper levels of sponsorships and stakeholders. Identify and execute pivotal projects that enhance effectiveness and efficiency through collaborative efforts with PAR, and Solution (MI COE, IT, etc.) teams. Serve as the custodian of existing processes, seeking opportunities to optimize them with streamlined interfaces and structures while mitigating risks. Conduct comprehensive impact assessments of changes affecting the process, align with key stakeholders on potential impacts, and meticulously document the outcomes. Adhere to the Demand Management model in the acceptance and prioritization of new demands. Understand the implications of system transitions (CFIN, S4, NUCLEUS, etc.) on the R&A DS process, engage with Operations and Implementation teams at appropriate intervals, and ensure proper traction on key risks through collaborative efforts with all relevant stakeholders. Assess the prospective alterations to the PAR processes resulting from corporate reorganization, mergers, divestments, and integrations. Ensure the compliance to standard project management model in the execution and implementation of the key projects and initiatives. Exemplify leadership in driving transformative changes by leveraging robust Processes, People, and Systems. Augment the PE reputation by adhering to standardized procedures and ensuring effective communication with broader teams. Shall serve as pathfinder in data and knowledge management building specifically for value stream mappings, process documentation and socialization, among other knowledge management requirements.

What we need from you?

You will inspire people to make changes that will have a direct impact on our success. Furthermore, you will have:

A Bachelor's or Master's degree or Professional Qualification, in Business/Accounting/Finance with exceptional numeracy skills and experience. Accounting and Reporting experience is highly required min of

10 years related experience

Excellent project or program management skills and experience to Create Value. Change management expertise and experience in a multi-project or portfolio level. Excellent oral and written presentation skills. Appreciation and understanding of Downstream Financial and Management Information Systems and Data Flows, as well as a passion for leveraging technology and automation. Passion for the Downstream Business, the Energy Transition, Powering Progress, and a curiosity for how the business delivers value.

An Innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.


Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.


Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone - from our employees, to our customers, partners, and suppliers - feels valued, respected, and has a strong sense of belonging.


To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.


To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.


We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.


We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.


We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.


We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.