Job Description

Company Name: VARITE India Private Limited
About The Client:
A global information technology, consulting, and business process services company, headquartered in India, provides a broad spectrum of services, including IT consulting, application development, business process outsourcing, and digital solutions. Serving clients across diverse industries and in over 167 countries, the company offers technology-driven solutions to enhance efficiency and innovation. With a global presence, it has emerged as a key player in the IT services and consulting space, contributing to the digital transformation of businesses worldwide.
About The Job:

• The ideal candidate will ensure the development and implementation of an appropriate Information Technology Service Management (ITSM) model and processes based on the ITIL Service Management framework.
• The candidate will drive the successful application of this model across all aspects of IT delivery, including strategy, design, transition, operations, and continuous service improvement.

Essential Job Functions:

• Define, design, transition, and continually improve the IT Service Management lifecycle, including processes, roles, metrics, and KPIs.
• Provide guidance for process and procedure development, ensuring integration across ITIL v4 lifecycle processes (Incident, Problem, Change, Service Request, Knowledge, Asset, and Configuration Management).
• Implement a vision for continuous service improvement emphasizing proactive planning, consumer-focused support culture, and accountability for effective and efficient service delivery.
• Ensure service capability maturity aligns with agreed KPIs or desired customer levels.
• Support service design to meet SLAs and OLAs.
• Oversee documentation and communication of processes, policies, and procedures to ensure timely and cost-effective IT support.
• Maintain awareness of technical advances, industry trends, and best practices in ITSM technologies, sourcing strategies, and evolving consumer needs.
• Provide ITSM leadership and coaching across the enterprise.

Qualifications:

• 5-10 years of experience facilitating, leading, or supporting ITSM/ITIL v4 implementations and process frameworks.
• Minimum 4 years of core ITIL process implementation experience using ServiceNow platform.
• ITIL Foundation or Expert certification (mandatory).
• Familiarity with program/project management and IT service delivery methodologies.
• Experience in an infrastructure technology environment (highly desirable).

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent communication (oral and written) and interpersonal skills.
• Ability to negotiate and influence effectively.
• Proactive, adaptable, and able to work under pressure.
• Logical thinker with conflict resolution abilities.
• Demonstrated collaboration, mentoring, and leadership skills.
• Ability to work independently with minimal guidance.
• Expertise in applying ITIL v4 best practices.

Educational Qualification

• B.Sc. / B.E. / B.Tech / MBA / B.Stat

Additional Skills (Must Have)

• Problem-solving tools and analytical skills.
• Excellent facilitation and interpersonal skills.
• High energy, confidence, assertiveness, and strong teamwork orientation.

Additional Experience (Preferred)

• Functional knowledge of Six Sigma, Statistical tools, Quality & Process Re-engineering.
• Exposure to ISO, CMMI, or COPC standards.
• Consulting experience in Shared Services or BPO setup (desirable).

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

Skills Required