Job Description

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Job Title: Process Excellence Consultant L1
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 1/2/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Must to skills in Yellow and Good to have in Blue colour have been highlighted , kindly check & enable the profiles.
Years of Experience Directly Related to Role
General Functional Description of Role for Applicable Level
ITSM Experience: 3+ years of experience in IT service management.
Process Definition: 3+ years of experience defining and documenting organizational processes, and creating/presenting related training materials.
ITIL Foundation: Thorough understanding of ITIL concepts, including Incident, Problem, Change, Support Request, and Transition.
Atlassian Tools: Proficiency in ITSM tools such as JIRA , and strong knowledge of JIRA and Confluence.
Automation: Experience in automating workflows and optimizing processes.
Process, Reporting, and Analytical Skills
Reporting: Ability to define, create, publish, and present reporting related to all services under management.
Problem Solving: Strong analytical and problem-solving abilities.
Professional & Preferred Skills
Communication: Excellent communication skills for engaging with diverse groups.
CMDB (Preferred): Expertise in managing Configuration Management Databases (CMDB).
Infrastructure (Preferred): Familiarity with hybrid infrastructure environments (cloud and on-premises systems).
Data Skills (Preferred): Basic SQL skills for data analysis and report generation.
DevOps (Preferred): Knowledge of DevOps practices and tools.
BENGALURU
Shift Timings:3: 30 EST to 12:30 EST - afternoon shift
Rate: 110K/M
ROLE_DESCRIPTION
SR_BAND
ESSENTIAL_SKILL
CONTRACTOR_JC
Process Excellence Consultant L1
GROUP B2
Process Tools
120005
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Delivery Process/ Function Name
Quality
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Educational Qualification
B.Sc. / BE / B Tech/ MBA/ B.Stat
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Skills ( Must Have)

• Problem solving tools/ analytical skills a?A
• Excellent communication / interpersonal, facilitation skills a?A
• High energy level, confident, assertive and team player

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Experience ( Minimum)

• a?A Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
• a?A Exposure to ISO, CMMi or COPC will be added advantage
• a?A Consulting experience in Shared Services Set up/BPO space is desirable

Mandatory Skills: Process Tools .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Skills Required