Job Description

FTE Delivery
Company Overview
Tata Business Hub is a digital organization setup by TATA Group to holistically addressing the needs of Emerging Businesses. Tata Business Hub is focusing on Micro, Small and Medium Enterprises and providing them with a Digital B2B platform ‘nexarc’. The intent of ‘nexarc’ is to provide access to information, opportunities, products, solutions and services to Emerging Businesses. ‘’nexarc’ also establishes connects between Tata Group Companies/ other large Corporates and Emerging Businesses.
Roles/Responsibilities

• Responsible for creating, owning and improving industry-leading processes and best practices for delivering customer excellence
• Understand process requirements of each financial offering like bill discounting, business loans, credit cards, etc.
• Prepare detailed process documentation - SOPs, Procedure Manuals etc.
• Closely work with various verticals and ensure standard/common process for same activities.
• Creating UAT plan and conducting UAT on behalf of users
• Define success matrices and ensure data capturing for the same
• Regular reporting and monitoring of success matrices
• Identify process gaps and bridge them with relevant stakeholders
• Create and nurture a culture of innovation and process improvement
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

• Innovative thinking
• Analytical mindset and problem-solving approach
• Ability to visualize end to end process with nitty-gritty
• Excellence process documentation skills
• Strong with data analysis and program management
• Strong cross-group collaboration and communication skills
• Must take full ownership and be accountable for the deliverables
• Must be passionate to create something innovative and set industry benchmarks

• 5+ years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels

• MBA/B.Tech from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage

• Delhi NCR