Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.





Director, Process Excellence and Intelligence

Global Business Excellence and Transformation Team

Reporting to Executive Director, Process Excellence



As a member of the Business Excellence and Transformation team, the ideal candidate will possess an analytical and process-driven mindset to help design and implement innovative processes and solutions that drive efficiencies and effectiveness across the JLL business lines.

What this job involves:

Business Analysis

The role involves transforming organizational data into actionable intelligence that drives business transformation and process improvement. The successful candidate will:

Establish and implement comprehensive performance metrics and interactive dashboards that provide real-time visibility into critical business operations and outcomes.

Lead systematic data collection efforts, synthesizing information from diverse sources to inform the development of innovative process improvements and technology solutions.

Apply advanced analytical techniques to interpret organizational and process data, uncovering meaningful patterns and insights that identify high-value transformation opportunities.

Design and implement standardized methodologies for data collection, aggregation, and reporting within the Business Excellence and Transformation team, ensuring consistency and reliability across all analyses.

Participate in developing and refining standards for the Process Excellence Centers of Excellence, helping establish best practices that can be implemented organization wide.

Conduct rigorous benefit calculations and ROI analyses to build compelling business cases for change initiatives, quantifying potential impacts to secure stakeholder buy-in and resource allocation

Process Design

Working directly with the Head of Global Process Excellence and team to drive organizational transformation through expert process analysis and redesign. The role encompasses:

Leading comprehensive process discovery workshops from inception to completion--gathering critical business data, synthesizing complex information, preparing engaging meeting materials, facilitating productive discussions, and documenting actionable outcomes.

Orchestrating targeted process improvement workshops that identify inefficiencies and opportunities, while documenting current and future state processes with precision and developing executive-level summary materials that communicate complex concepts with clarity.

Creating comprehensive process design requirements, detailed process flow maps, and technical design documentation using JLL's standard documentation tools, ensuring seamless integration between business needs and supporting technology solutions.

Transforming conceptual future state process designs into strategic, practical implementation roadmaps with clear delivery milestones and comprehensive change management plans to ensure successful adoption across the organization.

Project Management

Large Complex Transformations:

Supports the Portfolio Lead and Program Manager to develop project plans for delivering future state process designs and breakthrough improvements.

Coordinates with other transformation leads (i.e., Automation, Technology, Organization Design) to build project plans that deliver large scale transformations.

Discrete Process Optimization Projects:

Develops and manages project plans associated with discovery, design and delivery of future state process designs and improvements.

Facilitates stand-ups for process improvement projects.

Authors meeting minutes, action items, and project status reports

Knowledge, Skills, Abilities:

Verbal and written communication

MS PPT, Excel, Power BI or other analytical tools, project management applications

Comprehensive Data collection and analysis

Organization and project management

Workshop design and facilitation

Creative problem solving



Potential requirements include but are not limited to the following:

Bachelor's degree or equivalent work experience.

LEAN Expert / Six Sigma Black Belt or Master Blackbelt

Excellent communication and presentation skills (verbal and written)

Strong analytical skills with the ability to identify potential issues pro-actively and formulate solutions and contingency plans.

Facilitation skills to help lead process and design sessions - with guidance from Sr Process Excellence practitioners.

Agile Scrum Master certification a plus

Knowledge of Corporate functions (Finance, HR, Marketing) & Real-Estate functions (Research, Lease Administration) would be an added advantage.

Build effective working relationships with internal partners and colleagues.



You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.