Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer, Sales Administration Pre Invoice
In this role, candidate need to collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager, as well as with freight forwarders, warehouses, logistic service providers, inspection agencies, embassies, chamber of commerce.
Responsibilities

• Handling customer/sales requests
• Providing information to customers via e-mails/phone
• Ensure resolution to customer requests for any queries on Contracts/order status and billing/invoicing corrections.
• Updating ERP regarding customer details, order details, supplies, pricing etc.
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Gathering information from logistics partners and informing customers regarding availability and deliveries
• Coordinating with shipping facilities to get the product shipped to customer.
• Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
• Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
• Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
• Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc.
• Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
• Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)

Qualifications we seek in you!
Minimum Qualifications / Skills

• University graduate
• Industry Experience - Services or hi-tech industry
• Process/Domain Experience:

o Order Management (Entry/Amendment)
o Quote to cash process and sales administration
o Coordination with Logistics / Supply chain teams
o Dispute Management
o Pre-Sales & Post-Sales Support

• Other Preferences:

o Knowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics
o Project based billing collation and computation Experience of Managing and administering contracts
o Understanding of general leasing
o Prior experience in an outsourced provider environment supporting clients with a B2B business model in the Consumer/Office/Business Electronics industry.
o Very Good communication skills in English (both oral and written) essential, especially for the positions in Dispute/Query management and Resolution and Logistics
o Prior experience of using
o ICAN
o SYNAPSE
o IBMI - Greenscreen
o Salesforce
o Vendor tools - MS, CCW/R,
Preferred Qualifications/ Skills

• Ability to learn quickly
• SAP experience is an asset

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.