Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Process Developer - Recruitment
In this role you will be responsible for fulfilment of the open demands, which can be in volume for one client or multiple roles for varied clients. Handle sourcing, screening, scheduling, selection to offer and coordinate until onboarding. Manage the recruitment process for all the hires and ensure compliance.
Responsibilities
Manage Gateway Training Resources
Conduct training and certification for new trainers
Ensure on time hiring/backfilling of Trainers
Update Learning Plan contents as needed
Manage Training Delivery
Ensure efficient planning and scheduling of Gateway Classes
Manage performance in Gateway batch through class audits, Mid Assessment and Post Assessment Reviews
Ensure maximum output in Training Conversion and Deployment Conversion
Conduct All Trainer Tasks as needed
Conduct Audit of Audits of Assessments to ensure Quality of Audit results
Supervise and assist with all GTA Sourcing Tasks to ensure delivery of target number of classes per month with minimum 25 HC per class
Relevant year degree in Education or Communications
Additional Responsibilities:
Conduct Training Sessions focusing on improving communication skills
Conduct briefing sessions for Language Assessment Tool for external and internal candidates
Assist Recruitment Leadership in presenting Language Evaluation Tools to clients and stakeholders
Act as POC for Language Assessment Tool including liaising with support from Global Project Team
Act SPOC for other Recruitment Assessment Tools including tool utilization, resolution of technical issues, user-education, and reporting requirements
Support Talent Match Language Screening requirements for internals
Manage all requests from Recruitment and Operations Leaders including requests for results, sending of links, Language assessment revalidation, language interview coaching, etc.
Qualifications we seek in you!
Minimum Qualifications
Relevant years' experience as a Trainer in a BPO Company
Relevant years' experience in English Language Training for Adult Learners
Relevant years supervisory experience
Preferred Qualifications/ Skills
Certificates in English Language Proficiency such as TOEFL, IELTS etc
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required