Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Developer - Life Insurance (Policy Admin)

We are looking for an any graduate with strong interpretation and problem-solving skills with respect to the accurate content of information and presentation of data and operational procedures.

Responsibilities

• Ability to understand and comprehend English language so that pre-process and process training can be effectively imparted in the WFH environment
• Candidates are responsible for analyzing complex documents pertaining to Life insurance- policy admin and do the decision making as per the training and documents
• Ability to work on multiple legacy systems
• Update policy details as requested by the advisor or policy owner, including but not limited to face amount, payment mode, and address.
• Modify account information such as ownership, beneficiary, and collateral
• Assignment, Provision of policy values and statements as requested by clients.
• Delete, terminate, add coverages, and/or reinstate policies within agreed upon limits and provisions.
• Analyzing the information received from different input sources and taking appropriate decision/action as per the defined guidelines
• Candidates need to achieve daily production and accuracy targets
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as required.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met.

Qualifications

Minimum qualifications

• Any graduate except B. Tech and Technical Graduation & Law
• Excellent comprehension along with written and verbal communication skills

Preferred qualifications

• Relevant policy admin backend operations experience in Life Insurance
• Should be willing to invest and learn the business level end to end process to drive business impact
• Preferred-prior transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
• Effective presentation skills
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge along with minimum typing speed of 25 words/minute
• Insurance knowledge

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.