Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for
clients
.
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and
expertise
in data, technology, and AI.
We are inviting applications for the role of
Process Developer - Cash & Collections
Responsibilities
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Cash management including detailing, application, transfers, write-
off
etc.
Make collection to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement
Qualifications
Minimum qualifications
B.Com
Proven experience!
Ability to exercise sound judgement and decision-making skills
Excellent written and verbal communication and comprehension skills
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Preferred qualifications
Good customer handling skills
High Energy level!
Good knowledge of Excel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation,
gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Get to know us at
www.genpact.com
and
on
X
, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants
are not required to
pay to
participate
in our hiring process in any other way. Examples of such