Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Process Developer, Invoice to Cash - CMD, Billing, Cash application

We are looking for someone with

deep

understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Responsibilities

Assist in daily operational activities across Billing, Cash Application, and Customer Master Data under supervision.

Support the preparation of client invoices, ensuring accuracy of basic billing inputs (rates, PO numbers, taxes) before invoice creation.

Perform invoice uploads into ERP systems (SAP, D365, Oracle, etc.) and maintain records for audit and compliance.

Track invoice submissions, support reconciliation of billed vs. unbilled revenue, and assist in preparing billing reports.

Handle basic customer billing or payment-related queries, escalating complex issues to senior team members.

Perform basic cash posting and payment matching for standard transactions using automated systems.

Support resolution of simple unallocated cash balances and assist in cash reconciliation activities.

Ensure accurate data entry, proper consolidated tracker, and compliance with established procedures for both Billing and Cash Application.

Execute day-to-day Customer Master Data activities (creation, updates, amendments) ensuring accuracy and completeness.

Perform quality checks in CMD to avoid duplication, errors, or compliance gaps.

Assist in preparing CMD trackers, standard reports, and month/quarter-end CMD activities.

Collaborate with internal teams (Collections, Delivery, Sales, Project Managers) to ensure smooth process flow across OTC.

Support internal and external audits by ensuring required documentation/tracker is accurate and accessible.

Participate in training sessions, process improvement discussions, and knowledge-sharing initiatives.

Learn and adapt to new ERP tools, payment technologies, and CMD governance policies through structured training.

Ensure compliance with tax requirements (GST/VAT) during invoice processing and with financial controls in CMD.

Maintain attention to detail, accuracy, and adherence to SLA timelines in all assigned tasks.

Qualifications

Minimum qualifications

Graduate in Commerce (

B.Com

)

Graduate degree in Accounting, Finance, Business Administration, or related field.

Preferred experience in OTC processes (Billing, Cash Application, or Customer Master Data) or related finance roles; fresh graduates with strong aptitude also considered.

Basic understanding of accounting principles, general ledger impact, and financial controls.

Fundamental knowledge of billing processes, banking/payment methods, or master data governance (training will be provided).

Proficiency in MS Excel (basic level: lookups, pivots, formatting).

Ability to work with ERP systems (SAP, Oracle, D365, Navision, etc.) - prior exposure is an advantage.

Strong numerical skills with attention to detail and accuracy in data processing.

Analytical mindset with ability to perform reconciliations, identify variances, and support error resolution.

Good communication skills (written and verbal) with customer service orientation.

Ability to collaborate in a team environment and seek guidance when needed.

Time management skills to meet daily processing deadlines and SLA commitments.

Flexibility to adapt to changing business requirements, payment formats, or system changes.

Eagerness

to learn, participate in process improvement, and grow within OTC operations.

Preferred qualifications

Strong Interpersonal Skills (Clear verbal and written Communication, Problem solving, etc.)

Significant experience in Accounts Receivable/Order to Cash

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Developer

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 27, 2025, 8:47:36 PM

Unposting DateFeb 24, 2026, 12:47:36 AM

Master Skills ListOperations

Job CategoryFull Time