Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Order to Cash
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer
Responsibilities

• Identify and resolve unidentified cash and lead end to end process of Cash applications.
• Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
• Analyze the creditworthiness of the customers based on customers financial reports
• Review all the customer risk factors & payment history to set the net terms and suggest the credit limits based on the financials and account history
• Perform quarterly/annually credit limit review
• Maintaining Credit Master Data on regular intervals
• Perform daily cash application in SAP
• Follow up on unapplied Payments
• Processing refunds, direct debits
• Reconcile Collection Accounts with Banks & Ledger-Sub Ledger
• Manage & Resolve Custome r Queries, Unapplied Remittances, Errors
• Deduction management ( creation and reconciliation)
• Perform collection actions by phone and email by contacting directly the customer and investigating the reasons for non-payments
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Creates customized customer statements and sends them to customers
• Communicates with internal and external customers
• Trade management invoice receipt processing
• Event entry/ contract creation, contracts validation and repository
• SOX compliance
• Month end closing activities (cash forecast, journal entries, Periodic Accounting Transactions)
• Preparing / Publishing ad-hock reports
• GST & Indian taxation experiences are preferable

Qualifications
Minimum qualifications

• B. Com or M.COM or MBA Finance or any other equivalent graduation or post degree in accounting/finance related work experience.
• Accounting knowledge
• Similar work experience
• Work experience with SAP system
• Excel knowledge
• Organized personality with attention to details and customer orientation;
• Accurate, logical problem solver;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Upbeat, proactive with ability to work both independently and as part of a team;
• Communicative and ability to learn;
• Customer-Centric Mindset, Ability to challenge status quo

Preferred qualifications

• Excellent English language skills (verbal and written)

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required