Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



Inviting applications for the role of Process Developer, OTC/I2C Cash Applications

This position's primary function is the accurate application of cash remittance in wire or EFT (Electronic Funds Transmission) format to the customer receivable accounts. This representative will also audit the auto cash application process within system. Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements.

Responsibilities

Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours for both domestic and export customers.*
Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied within 24 hours of receipt.*
Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created).*
Understand the data integrity issues if cash is applied incorrectly.*
Application of cash for business region*
Identification of "unknown" cash receipts and accurate application to appropriate receivable.*
Accountable for cash application compliance with Sarbanes Oxley.*
Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.*
Application of checks remittance to customers' accounts under tight deadlines. Remain current on the workload and redistribute assigned work if necessary.*
Must be willing to work overtime during peak periods, month end, and year end.*
Ability to deal with difficult internal and external customer situations requiring tact and professionalism*
Ability to analyze and problem solve*
Accurate interpretation of vague remittance documentation*
Ability to deal with system issues and missing bank files*
Time management ensuring all time targets met*
Identify process improvements to improve customer behavior, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team*


Qualifications we seek in you!

Minimum Qualifications / Skills

Commerce Graduate

Relevant experience in Cash Application*
Strong Communication Skills (verbal and written)*
Good knowledge of MS Office specifically MS Excel*
Preferred Qualifications/ Skills

Good customer handling skills

High Energy level*
Good interpersonal skills that can lead multiple responsibilities simultaneously*
Good influencing skills and interpersonal, analytical skills and attention to detail*
Good team commitment and results delivery orientation*
Good experience in Order to Cash end to end processes*

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Developer

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingMay 20, 2025, 2:53:20 AM

Unposting DateJun 19, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time