Job Description

Job Summary:

We are looking for a smart, organized, and proactive individual (Female candidates only)

who can efficiently manage internal processes and customer relationship activities in a real

estate firm. The role requires strong coordination, documentation, and follow-up skills to

ensure seamless communication between departments and excellent client handling

throughout the post-sales cycle.

Key Responsibilities:

Process Coordination:

Coordinate between departments, engineers, and vendors to ensure smooth workflow and timely project execution. Maintain process documentation such as flowcharts, delegation sheets, trackers, and project timelines. Maintain a detailed logbook of all incoming and outgoing documents (physical and digital) and record their references in a Google Sheet with respective document links for easy access. Track the due-book Google Sheet across all departments and create online reminders or pop-ups for payment deadlines and compliance tasks to ensure timely completion within due dates. Prepare MIS reports, daily and weekly summaries, and process performance updates for management review. Monitor project progress, identify bottlenecks, and assist in implementing process improvements for operational efficiency. Coordinate vendor schedules, purchase orders, and delivery timelines to ensure timely execution.

CRM (Customer Relationship Management):

Act as a single point of contact for customers after booking to ensure smooth post-sales communication. Maintain client records, follow up on documentation, agreement processes, and payment schedules. Handle customer queries related to project status, possession timelines, and post-sales support. Coordinate with sales, legal, and site teams to address customer requirements efficiently. Maintain updated CRM sheets, communication logs, and ensure consistent follow-ups. Assist in planning client meetings, handovers, and collecting feedback to enhance customer satisfaction.

Preferred Candidate Profile:

Female candidates only. Graduate in any discipline (MBA preferred but not mandatory). Minimum 5 years of experience in coordination, administration, or CRM (real estate background preferred). Excellent written and verbal communication skills in English. Strong follow-up and coordination skills. Proficient in MS Office, Google Sheets, Google Drive, PowerPoint, Email, Internet, ChatGPT & AI tools. Well-organized with a structured approach and attention to detail. Should have prior administrative experience and a customer-centric mindset. Age: 28 to 35 years. Salary Range: ?24,000 - ?28,000 per month. Location Preference: Candidates staying within 45 minutes to 1 hour from Salt Lake Sector V preferred. Expected Start Date: Immediate or serving notice period
Job Types: Full-time, Permanent

Pay: ?24,000.00 - ₹28,000.00 per month

Benefits:

Cell phone reimbursement
Application Question(s):

Do you stay 45 minutes to 1 hour from Saltlake Sector V? How many years of experience do you have in related field? * Can you join immediately or is serving notice period?