Job Description

Role Overview

A

Process Coordinator

ensures that the designed (FMS) process runs seamlessly. She acts as the operational backbone--monitoring workflows, supporting users, catching issues early, and escalating appropriately to drive process integrity and continuous improvement.

Core Responsibilities

1. Process Ownership & Oversight

Serve as the

daily guardian

of the FMS, ensuring all users follow documented procedures and scheduled activities correctly. Handle queries from process users--clarify steps, troubleshoot, and guide them through the correct procedures.

2. Follow?Ups & Coordination

Track progress of outstanding actions (tasks, work orders, approvals). Proactively follow up with stakeholders to ensure timely completion. Serve as the primary liaison when issues arise, coordinating with the SCT Head to resolve escalations immediately. Prompt reporting to management is crucial.

3. Issue Detection & Escalation

Vigilantly audit process metrics (timeliness, completion, exceptions). Identify breakdowns in procedure or tool usage and

escalate without delay

to managers or SCT Head.

4. Auditing & Quality Control

Perform regular and ad-hoc audits of process adherence and data accuracy. Maintain logs of issues and resolutions, and prepare concise reports for management action.

5. Reporting & Communication

Update managers and stakeholders immediately about critical concerns. Document findings, best practices, training needs, and improvement recommendations.

6. Training & Support

Guide and train FMS process users on procedural steps and tool usage. Create FAQs, quick-reference guides, or checklists to support efficient execution.

7. Technical Proficiency

Knowledge of Excel & Google Sheets Comfortable managing process flows. Basic data analysis skills to surface trends, bottlenecks, and efficiency gains.

Desired Traits & Behaviors

Trait

Why It Matters

Vigilant & Detail?Oriented

Ensures no issue or deviation goes unnoticed; audits are sharp and thorough.

Proactive & Responsive

Follows up without prompting; escalates immediately when needed.

Strong Communicator

Confidently liaises with SCT head, users, and managers; presents findings clearly.

Analytical & Tech-Savvy

Uses Excel/Sheets to surface insights; identifies patterns and root causes.

Personable & Credible

Capable of addressing stakeholder concerns; offers support.

Smart & Confident

Trusted voice; rapid learner; makes sound judgments under pressure.

Key Deliverables

Routine audits

of FMS usage, compliance, and SLA metrics.

Follow?up logs

for overdue tasks, escalations, and resolutions.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund Work from home
Work Location: In person