Job Description

Job Summary:

We are seeking a highly organized and proactive

Process Coordinator

to manage end-to-end client communication and coordination. This role acts as the communication bridge between clients, internal teams, and vendors to ensure smooth execution of projects post-deal closure.

Key Responsibilities:

Client Onboarding & Group Management

Create dedicated WhatsApp/Telegram groups for clients upon deal closure. Greet clients in their respective groups and introduce them to the Quba process. Add relevant internal team members and assign clear communication protocols.

Process Communication & Updates

Share timely updates on each phase of the interior/furniture project (design, production, delivery, installation). Ensure client queries are acknowledged and addressed promptly within the group. Serve as a single point of contact for all client communications during execution.

Sample Coordination

Coordinate sending and receiving of material/fabric/finish samples as per project needs. Maintain proper documentation and tracking of sample dispatches and approvals. Follow up with clients for timely feedback on shared samples.

Internal Coordination

Work closely with design, production, procurement, and site teams to collect accurate information for client updates. Escalate delays or client concerns to relevant departments for quick resolution.

Client Satisfaction & Experience

Ensure the client feels valued and updated throughout the journey with Quba Homes. Collect periodic feedback and share insights with the internal team to improve service quality.

Preferred Skills & Requirements:

Excellent verbal and written communication skills Strong organizational and multitasking abilities Familiarity with WhatsApp Business tools or CRM software is a plus Prior experience in interior, architecture, or customer coordination roles preferred Professional and client-centric attitude
Job Types: Full-time, Permanent

Pay: ?10,198.39 - ?22,000.00 per month

Application Question(s):

Can you start immediately?
Experience:

Project coordination: 2 years (Required)
Location:

Sikanderpur, Gurugram, Haryana (Preferred)
Work Location: In person

Speak with the employer

+91 9311551415