Job Description

Workflow Coordination: Develop and maintain detailed flowcharts for all business processes, ensuring clarity and efficiency.

Client Interaction: Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.

Order Management: Monitor the process from order receipt to payment collection, ensuring client satisfaction at each stage.

Feedback Collection: Regularly solicit and analyze client feedback to enhance service quality.

Complaint Resolution: Act as the primary point of contact for client complaints, escalating issues as necessary.

Cross-Department Coordination: Facilitate communication between departments to ensure smooth process execution.

Process Optimization: Identify inefficiencies and implement improvements to enhance productivity.

Documentation: Maintain comprehensive records of processes, updates, and changes.

Training & Support: Provide training to staff on new processes and ensure adherence to established procedures

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

Day shift
Work Location: In person